Your questions about home care in Leigh
Clear information to help you find the right organisation, understand the care process and take the next step.
Locations
Which team should I contact?
For Healing Hands in Leigh, use our contact page. Tell us the postcode where support is needed and provide a broad outline of your enquiry.
What areas do you cover?
Healing Hands is based at 34 Mersey Street, Leigh, WN7 4RG. Coverage depends on the postcode, requested support, travel and current capacity. Tell us where support is needed so we can assess suitability.
Care and support
What services can I enquire about?
Our service portfolio covers Personal Care, homecare, live-in care, supported living, mental health and recovery, disability support, rehabilitation and specialist community pathways. Availability depends on assessed need and service scope.
Do I need to know the name of the service?
No. Explain what is becoming difficult, what the person wants to maintain independently and where support could help.
Is supported living itself a regulated activity?
Accommodation, tenancy sustainment and other complementary support are distinct from regulated Personal Care. We explain what is included in the proposed care or support plan.
Starting care
How do I begin?
Start with a broad enquiry. We screen suitability, assess needs and agree a plan before support starts. See How Care Works.
How quickly can support start?
Timing depends on assessment, suitability, the support required and available staff capacity. The team will discuss a realistic start date with you.
How much does care cost?
Costs depend on assessed needs, support type, staffing and schedules. Charges and terms are explained and agreed before care starts.
Regulation and information
Where can I find the CQC record?
Healing Hands Care Solutions Limited’s provider record is available on the CQC website. Personal Care is provided from Leigh.
Can I send medical records through the form?
No. Keep initial enquiries broad. Detailed records should only be shared after an approved secure route has been agreed.
What if needs change?
Care is monitored and reviewed as needs, risks and goals change. Contact the team to discuss any change in circumstances.
How do I raise a concern?
Raise concerns with the Healing Hands team and ask for the complaints procedure. If someone is in immediate danger, call 999.